Real Time Feedback, Happier Customers

Collect and engage with customers proactively using automated inbound or outbound SMS/emails to drive real-time customer insights and 5⭐ reviews.

Why Benchmark Intelligence?​

Instant Customer Feedback

Text-based feedback is the quickest and most efficient way to address the customer experience as they are visiting your store

Engage Unhappy Customers

Resolve unhappy customer issues quickly while increasing your loyal customer base with an overall elevated customer experience

Increased Positive Reviews

Social proof is increasingly a part of the consumer journey, encourage happy customers to leave reviews resulting in more 5⭐ reviews

How Do We Do It?

EngageChat:

SMS Instant Chat

This service allows you to instantly send and respond to customer feedback via text messaging and email. You can easily track the responses and ensure your customers are happy.

Beacon:

SMS Engagement Automation

Beacon allows you to automate and manage customer conversations at scale through text messaging and email, helping you stay connected with customers while driving consistent growth.

Your Brick & Mortar Helpdesk

75% of customers send feedback within 5 minutes of visiting your location

  • Get notified instantly of customer follow-up request
  • Engage in real-time two-way conversations with customers to alleviate issues or answer questions
  • Turn negative experiences into positive ones

Turn Happy Customers into Ambassadors

Encourage positive reviews to get more customers

  • After a positive customer feedback, we prompt your happy customers to share their experiences to Google Reviews.
  • When potential customers see many positive reviews, they are more likely to visit you!

We Have Clients in the These Industries:

Restaurants

Reduce bad reviews for your restaurants by up to 70%

Credit Unions & Banks

Improve branch experiences & overall customer satisfaction

Retail

Collect instant feedback from customers at your stores

And Many More...

Ready to Start With Benchmark Intelligence?

Choose the Package that Suits You

Standard - EngageChat

Inbound Chat

$110.00

Per Location Per Month

  • Unlimited Text Messages
  • AI Sentiment Analysis
  • Google Review Automation
  • Basic Reporting
  • Free Signage
  • Outbound Messaging
  • Direct Integrations

Premium - Beacon

Inbound and Outbound Chat

$150.00

Per Location Per Month

  • Unlimited Text Messages
  • AI Sentiment Analysis
  • Google Review Automation
  • Advanced Reporting
  • Free Signage
  • Outbound messaging
  • Direct Integrations

Enterprise

Inbound and Outbound Chat

Quote

More than 5 locations

Pro - EngageChat

Inbound Chat

$92.00

Per Location Per Month

Premium - Beacon

Inbound and Outbound Chat

$125.00

Per Location Per Month

Enterprise

Inbound and Outbound Chat

Quote

More than 5 locations